FAQ

Frequently Asked Questions (FAQs)

When will my order be shipped and delivered?

We process orders quickly, typically shipping within 1-2 business days. While rare, unforeseen delays may occur. Most orders arrive within 4-7 business days. Any exceptions will be clearly mentioned on the product page.

What is your return policy?

You have 30 days from the date of receiving your item to request a return.

Do you offer free returns?

We cover return shipping costs for defective products. However, if returning for any other reason, including buyer's remorse, the return shipping fee will be your responsibility.

Which payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Digital Wallets (Apple Pay, Google Pay)

Can I cancel my order?

Yes, you can cancel for a full refund before the order has shipped. To do so, please contact us immediately at support@therobocraft.com.

What if my product arrives damaged?

Inspect your package upon arrival. If damage is visible, note it when signing for delivery or mark it as "suspect damage" if you can't check the contents immediately. If your item is damaged, send photos to support@therobocraft.com, and we’ll arrange a replacement or compensation.

How can I place an order?

To order online:

1. Click “Add to Cart” on the product page.
2. Proceed to checkout.
3. Enter your shipping and billing details to complete the purchase.

To order by phone, call us at +1 (866) 924-0982. You'll receive an order confirmation immediately, and we'll begin processing your order.

How will I know when my order has shipped?

Once your order is placed, you’ll receive a confirmation email with payment authorization and shipping details. When your order ships, we’ll send another email with a tracking number.

Do you send an order confirmation email?

Yes, an order confirmation email will be sent to the email address provided at checkout. Please ensure your email is entered correctly to receive all updates.

Can I modify my order after placing it?

Yes, you can make changes before the order has shipped. Simply email support@therobocraft.com with your request. If there is a price difference, we will adjust the charge accordingly or send an updated invoice.

For any urgent inquiries or order updates, contact us at support@therobocraft.com or call +1 (866) 924-0982.