Warranty

1. Manufacturer's Warranty
All products sold by The Robo Craft are backed by the manufacturer’s warranty. Specific coverage details, including duration and terms, vary by product — please refer to the product manual or packaging for exact information.

If you’re unsure about your product’s warranty, contact our support team at support@therobocraft.com or call +1 (866) 924-0982 for assistance.

2. Product Quality
Your satisfaction is our priority. If your item arrives defective or malfunctions, we offer a 100% refund or replacement.

To help us resolve your issue promptly:

  • Inspect the packaging upon arrival. If any damage is visible — even just to the box — note it on the delivery receipt.

  • If you are unable to open the package immediately and suspect damage, mark “suspect damage” on the delivery receipt.

  • Then, email photos of the damage to support@therobocraft.com so we can expedite your replacement or refund.

3. Warranty Limitations & Exclusions
The manufacturer’s warranty typically covers defects in materials and workmanship under normal use. However, coverage may not include:

  • Damage resulting from misuse, improper installation, unauthorized alterations, or normal wear and tear.

  • Environmental damage beyond normal operating conditions.

  • Consumable parts or accessories, unless specifically noted in the product’s documentation.

For precise coverage information, please consult your product manual or contact our support team.

4. Filing a Warranty Claim
To initiate a warranty claim:

  1. Email us at support@therobocraft.com.

  2. Include:

    • Proof of purchase (order number or receipt)

    • A detailed description of the issue (with photos or videos if available)

  3. We will review your claim and may request additional documentation.

  4. If your claim is approved, we’ll coordinate a repair, replacement, or refund in accordance with your product’s warranty terms.

5. Shipping & Labor Responsibilities
Unless otherwise stated:

  • Shipping the product back to us for evaluation is the customer’s responsibility.

  • If a repair or replacement is approved, shipping of the replacement product will be handled by The Robo Craft.

  • Labor, installation, or removal costs are not covered under standard manufacturer warranties.

6. Transferring Your Warranty
Most warranties are non-transferable and apply only to the original purchaser. For any exceptions or available extended warranty options, please review your product’s manual or contact our support team for clarification.

7. Disclaimers & Legal Limitations
This warranty represents The Robo Craft’s sole obligation and is non-transferable.

We are not liable for any incidental or consequential damages arising from product use, misuse, or inability to use the product. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so these limitations may not apply to you.

The Robo Craft
Phone: +1 (866) 924-0982
Email: support@therobocraft.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

We aim to respond to all warranty inquiries within 24 hours.