Fisherman FD3 Waterproof Fishing Drone
Meet the Fisherman FD3—the simplest, toughest, and most reliable fishing drone yet. Blending the best of its siblings—FD1’s power efficiency, SD4’s ease, and Max’s safety—this drone takes your fishing game to the next level. Choose your vibe: the Advanced Version with a 4K camera for spotting fish, or the Basic Version built to haul bait with max power.
Flight Times With Bait:
- No load: ~27 mins
- 2.2 lbs (1 kg): ~14 mins
- 4.4 lbs (2 kg): ~9 mins
Wind? No Problem
With a killer propulsion system and GPS 9.0, the FD3 holds steady in winds up to 20 m/s (38 mph).
Screw-on carbon fiber props stay locked tight, even at full thrust.
Fisherman-Friendly Remote
Ergonomic like a game controller, this remote’s got a clean layout, labeled buttons, and real-time telemetry. Splash- and sand-proof, it’s built for the beach. Advanced Version adds video feedback; both give voice alerts for total control.
4K Fish Finder (Advanced Version Only)
The Advanced FD3 rocks a 4K stabilized camera with remote tilt. Spot reefs, rocks, and fish from above—then drop your bait right on target.
FDFly App: Fishing on Autopilot
No piloting skills? No problem. The FDFly App makes it effortless:
Fisherman FD3 Specifications
Aircraft
- Waterproof Rating: IP67
- Weight: 5.5 lbs / 2.54 kg (with battery, props, camera, and bait release)
- Dimensions: 14.6 x 14.6 x 7.9 in / 372 x 372 x 202 mm (without propellers)
- Max Ascend Speed: 7 mph / 3 m/s
- Max Descent Speed: 4.5 mph / 2 m/s
-
Max Flight Speed:
- GPS Mode: 22 mph / 10 m/s
- ATTI Mode: 40 mph / 18 m/s (no load); 31 mph / 14 m/s (with load)
- Max Tilt Angle: 30°
- Max Altitude: 393 ft / 120 m (from takeoff point)
- Max Range: 1 mile / 1.5 km
- Max Image Transmission: 0.74 mile / 1.2 km (Advanced Version)
- Payload Capacity: 4.4 lbs / 2 kg
- Flight Time: Up to 27 mins (no wind, no load)
- Wind Resistance: 40 mph / 18 m/s (Level 7)
- Hovering Accuracy: ±1.6 ft / ±0.5 m
- Satellites: GPS, GLONASS, Galileo, BeiDou
- Operating Temperature: 14°F to 104°F / -10°C to 40°C
- Certifications: CE, FCC, ROHS, RCM
Remote Controller
- Weight: 1.56 lbs / 709 g
- Waterproof Rating: IP54
- Dimensions: 11 x 7.5 x 3 in / 276 x 190 x 74 mm
-
Frequency:
- 2.405–2.475 GHz (Basic & Advanced)
- 5.725–5.825 GHz (Advanced only)
-
Transmitter Power:
- FCC: <33 dBm (image), <26 dBm (control)
- CE: <14 dBm (image), <20 dBm (control)
- Battery: 2S 3000 mAh
- Battery Life: 5 hrs (Advanced) / 9 hrs (Basic)
- Charging Time: 3 hrs (5V/2A USB-C)
-
Display:
- Advanced: 5-in color, 800x480 px, 500 cd/m²
- Basic: 3.5-in monochrome
- Operating Temperature: 14°F to 104°F / -10°C to 40°C
Flight Battery
- Capacity: 4200 mAh
- Voltage: 23.1V (6S LIHV)
- Dimensions: 6 x 3.2 x 1.9 in / 153.6 x 82.4 x 48.3 mm
- Weight: 1.57 lbs / 716 g
- Operating Temperature: 32°F to 104°F / 0°C to 40°C
- Charging Time: 120 mins
- Max Charging Current: 5A
Charger
- Input: 100–240V
- Output: 25.2V, 150W
- Dimensions: 5.6 x 4 x 2.4 in / 143 x 100 x 60 mm
- Weight: 1 lb / 454.6 g
- Cables: Power (3.9 ft / 1.2 m), Charging (1.6 ft / 0.5 m)
- Operating Temperature: 32°F to 140°F / 0°C to 60°C
-
Plug Types:
- Type A (USA, Canada, Mexico, Japan)
- Type B (Europe, South America, Asia)
- Type G (UK, Ireland, Malta, Singapore)
- Type I (Australia, New Zealand)
4K Camera(Advanced Version Only)
- Waterproof Rating: IP67
- Stabilization: 1-axis (tilt, -90° to 0°)
- Weight: 0.38 lbs / 176.5 g
- Dimensions: 3.1 x 2.7 x 2.7 in / 79 x 69 x 70 mm
- Sensor: 1/2.3 CMOS, 12MP
- Lens: F4.5mm f/2.65, FOV 92.6°
- ISO Range: 100–3200
- Shutter Speed: 16s to 1/16000s
-
Video Resolution:
- 4K: 30fps
- 2.7K: 60fps
- 1080p: 120/60/30fps
- 720p: 240/120/60fps
- Photo Resolution: 4000x3000 (4:3), 3840x2160 (16:9)
- Max Bitrate: 60 Mbps
- Formats: JPEG, DNG (photo); MP4, MOV (video)
- Storage: MicroSD up to 128GB (Class 10+, UHS-1, ≥60 MB/s write speed)
- Operating Temperature: 14°F to 104°F / -10°C to 40°C
Bait Release
- Waterproof Rating: IP67
- Max Payload: 4.4 lbs / 2 kg
- Dimensions: 2.9 x 1.9 x 1.4 in / 75 x 50 x 37.5 mm
- Weight: 3.5 oz / 100 g
What’s in the box?
|
Advanced Version |
Basic Version |
|
Aircraft x 1 Remote controller x 1 Flight battery x 1 Charger x 1 Propellers x 2 (pairs) Camera x 1 Bait release x 1 USB-C cable x 1 Charging cable x 1 Power adapter x 1 Phone mount x 1 Carry case x 1 |
Aircraft x 1 Remote controller x 1 Flight battery x 1 Charger x 1 Propellers x 2 (pairs) Bait release x 1 USB-C cable x 1 Charging cable x 1 Power adapter x 1 Phone mount x 1 Carry case x 1 |
Effective Date: 10/11/2025
1. Introduction
At The Robo Craft ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://therobocraft.com.
2. Shipping Destinations
- Countries We Ship To: United States only
- Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
- Domestic Shipping (United States): Standard Shipping: Free on orders over $300; $15 for orders $300 and under.
- No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
- Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Some products are made to order and may require up to 6 weeks. Variances are noted on product pages.
- Order Cut-Off Time: Orders placed before 6:00 PM EST begin processing the same day. Orders placed after 6:00 PM EST process the next business day.
- Weekend and Holiday Orders: Orders placed on weekends or public holidays are processed on the next business day.
5. Estimated Delivery Time
- Domestic Shipping: Standard Shipping: 4–7 business days (Monday–Friday).
- Notes: Delivery times are estimates and may vary due to weather, carrier issues, or other factors beyond our control.
6. Shipping Methods and Carriers
- Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
- Domestic Carriers: Some orders may ship through third-party freight carriers (18-wheelers). Freight shipments require a scheduled curbside delivery — please ensure your phone number is correct at checkout.
- Shipment Tracking: All orders include tracking information provided via email once shipped.
- Insurance: All shipments are insured against loss or damage. Contact us promptly if you encounter issues.
7. Order Tracking
- Tracking Information: After shipping, you’ll receive an email containing your tracking number, carrier name, and a link to track your package.
- How to Track Your Order: Visit https://therobocraft.com/apps/track123 or your carrier’s website and enter your tracking number.
- Assistance: If you have questions or need help tracking, contact our Customer Service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
- Delayed Delivery: If your package is delayed beyond the estimated delivery time, contact us at support@therobocraft.com or call +1 866-924-0982.
-
Lost Packages: If your tracking information shows “delivered” but you haven’t received it:
- Verify your shipping address.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
- Reporting Damage: If your package arrives damaged, take photos of the packaging and items and contact us within 7 days at support@therobocraft.com.
- Resolution: We’ll arrange a replacement or refund as appropriate.
9. Missing Items
- Reporting Missing Items: Contact us within 7 days of receiving your package. Provide your order number and details of missing item(s).
- Resolution: We will investigate and either send the missing item(s) or issue a refund.
10. Return and Refund Policy
- Returns: Accepted within 30 days of receipt.
- Conditions: Items must be unused, undamaged, and in original packaging. Certain items (personalized or perishable) may not qualify.
-
Return Shipping Costs:
- Customer Responsibility: You pay return shipping unless the item is defective or not as described.
- Company Responsibility: If the return is our error, we cover shipping costs.
- Refunds: Processed within 5 days of receiving returned items and issued to the original payment method.
- For details, please review our Return and Refund Policy.
11. Incorrect Address
- Address Accuracy: Ensure all shipping details are correct. We are not responsible for incorrect addresses provided by customers.
- Returned Packages: If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Email: support@therobocraft.com
Phone: +1 866-924-0982
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with The Robo Craft! We appreciate your business and are committed to providing you with exceptional service.
Effective Date: 10/11/2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through The Robo Craft website located at https://therobocraft.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our team:
Email: support@therobocraft.com
Phone: +1 866-924-0982
Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
3. Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.
3.1 Conditions for Return
- Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
- Original Packaging: The item must be in the original packaging, with all labels and tags attached.
- Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
- Contact Customer Service: Email us at support@therobocraft.com or call +1 866-924-0982 within 30 days of receiving your order. Provide your order number and a detailed reason for the return.
- Return Authorization: After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and prepaid shipping label.
4.2 Preparing Your Return
- Package the Item Safely: Securely pack the item in its original packaging and include all accessories, manuals, and free gifts.
- Include Documentation: Include the return authorization form and any supporting documents or images.
- Attach Shipping Label: Print and affix the return label provided in our email.
4.3 Shipping the Return
- Ship the package within 7 days of receiving authorization.
- Use a trackable method to ensure safe delivery.
5. Return Shipping Costs
Return shipping costs are covered by The Robo Craft — there is no cost to the customer.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
- Eligibility: Items must be unused and in original packaging. Return request must be made within 30 days of receipt.
- Refund: A refund will be issued to the original payment method, minus a 25% restocking fee.
6.2 Defective or Damaged Goods
- Notification: Contact us within 48 hours of receiving the item.
- Documentation: Provide photos or videos of the defect or damage.
- Resolution: We will offer a replacement or a full refund, including return shipping costs.
6.3 Incorrect Product Received
- Notification: Inform us immediately upon receipt.
- Resolution: We will arrange return (at our expense) and send the correct product.
6.4 Product Never Arrived
- Notification: Contact us if your product does not arrive within the estimated delivery time.
- Resolution: We will investigate with the carrier and offer a refund or replacement.
6.5 Order Cancellation
- Before Shipment: You can cancel your order for a full refund if it has not yet shipped.
- After Shipment: If already shipped, please follow the return procedure after receiving the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
- Custom or personalized products
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods (underwear, swimwear, personal care items unless unopened and unused)
- Gift cards and downloadable software products
8. Refunds
8.1 Refund Conditions
- Approval: Refunds are issued after we receive and inspect the item.
- Notification: We will notify you by email regarding approval or rejection.
- Condition: Items must meet eligibility criteria in Section 3.
8.2 Refund Processing
- Method: Refunds go to the original payment method used at purchase.
- Time Frame: Processed within 5 days after inspection.
8.3 Partial Refunds
- Condition Issues: Items not in original condition or missing parts for reasons not due to our error.
- Late Returns: Items returned more than 30 days after delivery.
9. Exchanges
- Eligibility: We replace items if they’re defective, damaged, or incorrect.
- Process: Contact us at support@therobocraft.com.
- Shipping Costs: No cost to the customer for exchanges — covered by The Robo Craft.
10. Timelines
- Return Window: Returns must be reported and shipped within 30 days of receipt.
- Return Processing: Refund processed within 5 days of inspection.
- Refund Period: May take up to 5 days to appear after approval.
11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please visit our FAQ Page.
Contact our team:
Email: support@therobocraft.com
Phone: +1 866-924-0982
The Robo Craft
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Description
Fisherman FD3 Waterproof Fishing Drone
Meet the Fisherman FD3—the simplest, toughest, and most reliable fishing drone yet. Blending the best of its siblings—FD1’s power efficiency, SD4’s ease, and Max’s safety—this drone takes your fishing game to the next level. Choose your vibe: the Advanced Version with a 4K camera for spotting fish, or the Basic Version built to haul bait with max power.
Flight Times With Bait:
- No load: ~27 mins
- 2.2 lbs (1 kg): ~14 mins
- 4.4 lbs (2 kg): ~9 mins
Wind? No Problem
With a killer propulsion system and GPS 9.0, the FD3 holds steady in winds up to 20 m/s (38 mph).
Screw-on carbon fiber props stay locked tight, even at full thrust.
Fisherman-Friendly Remote
Ergonomic like a game controller, this remote’s got a clean layout, labeled buttons, and real-time telemetry. Splash- and sand-proof, it’s built for the beach. Advanced Version adds video feedback; both give voice alerts for total control.
4K Fish Finder (Advanced Version Only)
The Advanced FD3 rocks a 4K stabilized camera with remote tilt. Spot reefs, rocks, and fish from above—then drop your bait right on target.
FDFly App: Fishing on Autopilot
No piloting skills? No problem. The FDFly App makes it effortless:
Fisherman FD3 Specifications
Aircraft
- Waterproof Rating: IP67
- Weight: 5.5 lbs / 2.54 kg (with battery, props, camera, and bait release)
- Dimensions: 14.6 x 14.6 x 7.9 in / 372 x 372 x 202 mm (without propellers)
- Max Ascend Speed: 7 mph / 3 m/s
- Max Descent Speed: 4.5 mph / 2 m/s
-
Max Flight Speed:
- GPS Mode: 22 mph / 10 m/s
- ATTI Mode: 40 mph / 18 m/s (no load); 31 mph / 14 m/s (with load)
- Max Tilt Angle: 30°
- Max Altitude: 393 ft / 120 m (from takeoff point)
- Max Range: 1 mile / 1.5 km
- Max Image Transmission: 0.74 mile / 1.2 km (Advanced Version)
- Payload Capacity: 4.4 lbs / 2 kg
- Flight Time: Up to 27 mins (no wind, no load)
- Wind Resistance: 40 mph / 18 m/s (Level 7)
- Hovering Accuracy: ±1.6 ft / ±0.5 m
- Satellites: GPS, GLONASS, Galileo, BeiDou
- Operating Temperature: 14°F to 104°F / -10°C to 40°C
- Certifications: CE, FCC, ROHS, RCM
Remote Controller
- Weight: 1.56 lbs / 709 g
- Waterproof Rating: IP54
- Dimensions: 11 x 7.5 x 3 in / 276 x 190 x 74 mm
-
Frequency:
- 2.405–2.475 GHz (Basic & Advanced)
- 5.725–5.825 GHz (Advanced only)
-
Transmitter Power:
- FCC: <33 dBm (image), <26 dBm (control)
- CE: <14 dBm (image), <20 dBm (control)
- Battery: 2S 3000 mAh
- Battery Life: 5 hrs (Advanced) / 9 hrs (Basic)
- Charging Time: 3 hrs (5V/2A USB-C)
-
Display:
- Advanced: 5-in color, 800x480 px, 500 cd/m²
- Basic: 3.5-in monochrome
- Operating Temperature: 14°F to 104°F / -10°C to 40°C
Flight Battery
- Capacity: 4200 mAh
- Voltage: 23.1V (6S LIHV)
- Dimensions: 6 x 3.2 x 1.9 in / 153.6 x 82.4 x 48.3 mm
- Weight: 1.57 lbs / 716 g
- Operating Temperature: 32°F to 104°F / 0°C to 40°C
- Charging Time: 120 mins
- Max Charging Current: 5A
Charger
- Input: 100–240V
- Output: 25.2V, 150W
- Dimensions: 5.6 x 4 x 2.4 in / 143 x 100 x 60 mm
- Weight: 1 lb / 454.6 g
- Cables: Power (3.9 ft / 1.2 m), Charging (1.6 ft / 0.5 m)
- Operating Temperature: 32°F to 140°F / 0°C to 60°C
-
Plug Types:
- Type A (USA, Canada, Mexico, Japan)
- Type B (Europe, South America, Asia)
- Type G (UK, Ireland, Malta, Singapore)
- Type I (Australia, New Zealand)
4K Camera(Advanced Version Only)
- Waterproof Rating: IP67
- Stabilization: 1-axis (tilt, -90° to 0°)
- Weight: 0.38 lbs / 176.5 g
- Dimensions: 3.1 x 2.7 x 2.7 in / 79 x 69 x 70 mm
- Sensor: 1/2.3 CMOS, 12MP
- Lens: F4.5mm f/2.65, FOV 92.6°
- ISO Range: 100–3200
- Shutter Speed: 16s to 1/16000s
-
Video Resolution:
- 4K: 30fps
- 2.7K: 60fps
- 1080p: 120/60/30fps
- 720p: 240/120/60fps
- Photo Resolution: 4000x3000 (4:3), 3840x2160 (16:9)
- Max Bitrate: 60 Mbps
- Formats: JPEG, DNG (photo); MP4, MOV (video)
- Storage: MicroSD up to 128GB (Class 10+, UHS-1, ≥60 MB/s write speed)
- Operating Temperature: 14°F to 104°F / -10°C to 40°C
Bait Release
- Waterproof Rating: IP67
- Max Payload: 4.4 lbs / 2 kg
- Dimensions: 2.9 x 1.9 x 1.4 in / 75 x 50 x 37.5 mm
- Weight: 3.5 oz / 100 g
What’s in the box?
|
Advanced Version |
Basic Version |
|
Aircraft x 1 Remote controller x 1 Flight battery x 1 Charger x 1 Propellers x 2 (pairs) Camera x 1 Bait release x 1 USB-C cable x 1 Charging cable x 1 Power adapter x 1 Phone mount x 1 Carry case x 1 |
Aircraft x 1 Remote controller x 1 Flight battery x 1 Charger x 1 Propellers x 2 (pairs) Bait release x 1 USB-C cable x 1 Charging cable x 1 Power adapter x 1 Phone mount x 1 Carry case x 1 |
Shipping Policy
Effective Date: 10/11/2025
1. Introduction
At The Robo Craft ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://therobocraft.com.
2. Shipping Destinations
- Countries We Ship To: United States only
- Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
- Domestic Shipping (United States): Standard Shipping: Free on orders over $300; $15 for orders $300 and under.
- No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
- Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Some products are made to order and may require up to 6 weeks. Variances are noted on product pages.
- Order Cut-Off Time: Orders placed before 6:00 PM EST begin processing the same day. Orders placed after 6:00 PM EST process the next business day.
- Weekend and Holiday Orders: Orders placed on weekends or public holidays are processed on the next business day.
5. Estimated Delivery Time
- Domestic Shipping: Standard Shipping: 4–7 business days (Monday–Friday).
- Notes: Delivery times are estimates and may vary due to weather, carrier issues, or other factors beyond our control.
6. Shipping Methods and Carriers
- Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
- Domestic Carriers: Some orders may ship through third-party freight carriers (18-wheelers). Freight shipments require a scheduled curbside delivery — please ensure your phone number is correct at checkout.
- Shipment Tracking: All orders include tracking information provided via email once shipped.
- Insurance: All shipments are insured against loss or damage. Contact us promptly if you encounter issues.
7. Order Tracking
- Tracking Information: After shipping, you’ll receive an email containing your tracking number, carrier name, and a link to track your package.
- How to Track Your Order: Visit https://therobocraft.com/apps/track123 or your carrier’s website and enter your tracking number.
- Assistance: If you have questions or need help tracking, contact our Customer Service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
- Delayed Delivery: If your package is delayed beyond the estimated delivery time, contact us at support@therobocraft.com or call +1 866-924-0982.
-
Lost Packages: If your tracking information shows “delivered” but you haven’t received it:
- Verify your shipping address.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
- Reporting Damage: If your package arrives damaged, take photos of the packaging and items and contact us within 7 days at support@therobocraft.com.
- Resolution: We’ll arrange a replacement or refund as appropriate.
9. Missing Items
- Reporting Missing Items: Contact us within 7 days of receiving your package. Provide your order number and details of missing item(s).
- Resolution: We will investigate and either send the missing item(s) or issue a refund.
10. Return and Refund Policy
- Returns: Accepted within 30 days of receipt.
- Conditions: Items must be unused, undamaged, and in original packaging. Certain items (personalized or perishable) may not qualify.
-
Return Shipping Costs:
- Customer Responsibility: You pay return shipping unless the item is defective or not as described.
- Company Responsibility: If the return is our error, we cover shipping costs.
- Refunds: Processed within 5 days of receiving returned items and issued to the original payment method.
- For details, please review our Return and Refund Policy.
11. Incorrect Address
- Address Accuracy: Ensure all shipping details are correct. We are not responsible for incorrect addresses provided by customers.
- Returned Packages: If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Email: support@therobocraft.com
Phone: +1 866-924-0982
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with The Robo Craft! We appreciate your business and are committed to providing you with exceptional service.
Return and Refund Policy
Effective Date: 10/11/2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through The Robo Craft website located at https://therobocraft.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our team:
Email: support@therobocraft.com
Phone: +1 866-924-0982
Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
3. Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.
3.1 Conditions for Return
- Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
- Original Packaging: The item must be in the original packaging, with all labels and tags attached.
- Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
- Contact Customer Service: Email us at support@therobocraft.com or call +1 866-924-0982 within 30 days of receiving your order. Provide your order number and a detailed reason for the return.
- Return Authorization: After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and prepaid shipping label.
4.2 Preparing Your Return
- Package the Item Safely: Securely pack the item in its original packaging and include all accessories, manuals, and free gifts.
- Include Documentation: Include the return authorization form and any supporting documents or images.
- Attach Shipping Label: Print and affix the return label provided in our email.
4.3 Shipping the Return
- Ship the package within 7 days of receiving authorization.
- Use a trackable method to ensure safe delivery.
5. Return Shipping Costs
Return shipping costs are covered by The Robo Craft — there is no cost to the customer.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
- Eligibility: Items must be unused and in original packaging. Return request must be made within 30 days of receipt.
- Refund: A refund will be issued to the original payment method, minus a 25% restocking fee.
6.2 Defective or Damaged Goods
- Notification: Contact us within 48 hours of receiving the item.
- Documentation: Provide photos or videos of the defect or damage.
- Resolution: We will offer a replacement or a full refund, including return shipping costs.
6.3 Incorrect Product Received
- Notification: Inform us immediately upon receipt.
- Resolution: We will arrange return (at our expense) and send the correct product.
6.4 Product Never Arrived
- Notification: Contact us if your product does not arrive within the estimated delivery time.
- Resolution: We will investigate with the carrier and offer a refund or replacement.
6.5 Order Cancellation
- Before Shipment: You can cancel your order for a full refund if it has not yet shipped.
- After Shipment: If already shipped, please follow the return procedure after receiving the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
- Custom or personalized products
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods (underwear, swimwear, personal care items unless unopened and unused)
- Gift cards and downloadable software products
8. Refunds
8.1 Refund Conditions
- Approval: Refunds are issued after we receive and inspect the item.
- Notification: We will notify you by email regarding approval or rejection.
- Condition: Items must meet eligibility criteria in Section 3.
8.2 Refund Processing
- Method: Refunds go to the original payment method used at purchase.
- Time Frame: Processed within 5 days after inspection.
8.3 Partial Refunds
- Condition Issues: Items not in original condition or missing parts for reasons not due to our error.
- Late Returns: Items returned more than 30 days after delivery.
9. Exchanges
- Eligibility: We replace items if they’re defective, damaged, or incorrect.
- Process: Contact us at support@therobocraft.com.
- Shipping Costs: No cost to the customer for exchanges — covered by The Robo Craft.
10. Timelines
- Return Window: Returns must be reported and shipped within 30 days of receipt.
- Return Processing: Refund processed within 5 days of inspection.
- Refund Period: May take up to 5 days to appear after approval.
11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
14. Questions and Support
For more information, please visit our FAQ Page.
Contact our team:
Email: support@therobocraft.com
Phone: +1 866-924-0982
The Robo Craft
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Item Added to Your Cart
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