Refund and returns policy

Return & Refund Policy

We strive to ensure a smooth and hassle-free return process. Below are the details of our return policy:

Return Conditions

✅ We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
✅ To be eligible for a return, the item must be unused, unworn, with tags, and in its original packaging.
✅ A receipt or proof of purchase is required for all returns.

Return Process

📩 To initiate a return, please contact us at support@therobocraft.com
📦 If your return is approved, we will provide instructions on how and where to send the item.
🚫 Returns sent without prior authorization will not be accepted.

Return Shipping Costs

🚚 If you are returning an item due to damage, defect, or incorrect shipment, we will cover the return shipping cost.
🚚 If you are returning an item for any other reason (e.g., changed your mind), you will be responsible for the return shipping cost.

Restocking Fee

📌 A 25% restocking fee applies to all returns.

Return Methods

📦 All returns must be shipped back via mail.

Return Label

🖨️ If your return is due to damage or defect, we will send a return label via email, which you can download and print.

Refund Process

💳 Once we receive and inspect your return, we will send you an email confirming its receipt and whether your refund has been approved.
⏳ If approved, your refund will be processed and credited to your original payment method within 3-5 business days.

Delayed or Missing Refunds

🔍 If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card provider, as it may take some time for the refund to be officially posted.
Reach out to your bank, as processing times may vary.
If you've followed these steps and still haven’t received your refund, please contact us at support@storename.com.

Damaged or Incorrect Items

🛠️ Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

🔄 We only offer exchanges for items that are defective or damaged. If you need a replacement for the same item, please email us at support@therobocraft.com.