Shipping policy

Effective Date: 08/21/2025

1. Introduction
   At The Robo Craft ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://therobocraft.com/.

2. Shipping Destinations
   Countries We Ship To:
   United States only
   Future Expansion:
   We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs
   Domestic Shipping (United States):

• Standard Shipping: Free on orders over $300; $15 for orders $300 and under

• No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time
   Processing Time: Orders are generally processed within 1-2 business days (Monday-Friday). However, some products are made to order (pre-orders) and may require handling times of up to 6 weeks. Any variance will be noted on the individual product page.
   Order Cut-Off Time: Orders placed before 6:00 PM EST will begin processing the same day. Orders placed after 6:00 PM EST will be processed the following business day.
   Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time
   Domestic Shipping: Standard shipping is typically delivered within 4-7 business days (Monday-Friday).
   Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers
   Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
   Domestic Carriers: Some orders ship through third-party freight carriers (18-wheelers). If your order includes an item that requires freight shipping, you will be contacted to schedule a curbside delivery time. Please ensure you provide the correct phone number during checkout.
   Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
   Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking
   Tracking Information: After your order has been shipped, you will receive an email containing:

• Tracking Number

• Carrier Name

• Link to Track Your Package
  How to Track Your Order: Visit https://therobocraft.com/apps/track123 or the carrier's website.
  Assistance: If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues
   8.1 Delayed or Lost Packages
   Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@therobocraft.com or +1 866-924-0982.
   Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:

• Verify the shipping address provided

• Check with neighbors or building management

• Contact us for further assistance

8.2 Damaged Packages
Reporting Damage: If your package arrives damaged:

• Take photos of the damaged packaging and items

• Contact us within 7 days at support@therobocraft.com
  Resolution: We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items
   Reporting Missing Items: If any items are missing from your order:

• Contact us within 7 days of receiving your package

• Provide your order number and details of the missing item(s)
  Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy
    Returns: Returns are accepted within 30 days of receiving your order.
    Conditions for Returns: Items must be unused, undamaged, and in their original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible for return.
    Return Shipping Costs:

• Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described

• Company Responsibility: If the return is due to our error, we will cover the return shipping costs
  Refunds: Refunds are processed within 5 days after receiving the returned item. Refunds will be issued to the original payment method.
  For More Information: Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address
    Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    Returned Packages: If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

12. International Customs and Duties
    Customs Clearance: Not applicable as we currently ship within the United States only.
    Taxes and Duties: Not applicable.
    Customs Policies: Not applicable.

13. Contact Information
    If you have any questions or concerns regarding your shipment, please contact us:
    Customer Service Email: support@therobocraft.com
    Customer Service Phone: +1 866-924-0982
    Company Address:
    The Robo Craft
    Str.Transilvaniei nr.28 bl.B44 et.1 ap.7, Oradea, BH, Romania, 410387
    Our customer service team is available Monday to Friday, 9:00 am to 6:00 pm EST

14. Changes to This Shipping Policy
    We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with The Robo Craft!
We appreciate your business and are committed to providing you with exceptional service.